Download a list of KBAs from Zendesk using a Python script
I devised and documented a way to download a list of knowledge base articles (KBAs) from Zendesk using a Python script. The list downloaded to a CSV file and displays the article title, ID number, region and all of the HTML code in the article. This can then be used to make bulk updates to a help centre, as Zendesk does not have a native way to make bulk changes to a help centre currently.
This is an internal document for technical writers. See the document here.